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Gatestile

Warranty

5-year limited warranty

Built in the US, backed in the US. Last updated: June 15, 2026.

Coverage

Gatestile entrance-control hardware (turnstiles, speed gates, swing gates, and barriers) carries a 5-year limited warranty against defects in materials and workmanship under normal commercial use, measured from the date of delivery. Coverage includes the mechanism, drive components, control logic, and cabinet structure.

What we cover

  • Mechanical and electromechanical failures under normal duty cycles.
  • Control boards and drive components that fail in normal service.
  • Structural defects in the stainless or aluminum cabinet.
  • Replacement parts shipped from our Brooklyn facility, typically same-day for stocked components.

What is not covered

  • Damage from misuse, vandalism, accident, flood, fire, or power events outside rated tolerances.
  • Installation not performed to our published guidelines, or modifications made without authorization.
  • Normal wear items and consumables, and cosmetic wear that does not affect function.
  • Third-party readers, credentials, or access-control software not supplied by Gatestile.

How to file a claim

Contact us with your order number, the model and serial number, and a short description of the issue (photos or video help). An engineer will diagnose the problem and, where covered, ship a replacement part or arrange service. For covered failures we prioritize getting your lane back in service quickly.

Returns, repairs & RMA

Warranty repairs are handled by RMA. We will issue an RMA number and return instructions before any part is sent back. See our Shipping & Returns policy for non-warranty returns and lead times.

Questions about coverage or a claim? Email support@gatestile.com or call (347) 681-1761.