Sales
New projects, configurations, and pricing for any product line. First reply within 24 hours.
Contact Us
Let's build a more secure entrance.
Tell us about your project: entry points, access-control system, timeline. An engineer (not a chatbot) responds within 24 business hours with specs, lead times, and a configured price range.
Send us a message
Pick the team you need, then share whatever context helps us answer well: facility type, entry-point count, integration notes, deadlines.
Trusted by industry leaders
Reach the right team
Skip the form, go direct
If you already know which team you need, email or call us directly. Each department is staffed by people who can answer on the first reply, not triage queues.
Technical Support
Existing-install troubleshooting, integration questions, RMA, parts orders, and warranty claims.
Channel Partners
Integrators, GCs, and architects who want partner pricing, BIM files, or to apply to the program.
Media & Press
Journalists, analysts, and case-study requests. Includes high-resolution product imagery on request.
Why teams choose Gatestile
< 24h
Avg first response
53
Product models
25+ yrs
Manufacturing experience
“We sent specs Friday afternoon and had a configured quote, lead time, and integration plan back before Monday morning. That's not how this industry usually works.”
Mark Hensley, Director of Security Operations, Class A office portfolio, NJ
Visit us
Brooklyn assembly facility
Headquarters
6103 Strickland Ave
Brooklyn, NY 11234
The most common questions we hear on first contact
Before you reach out
An engineer (not a generic sales rep) responds to every inbound message within 24 business hours. Sales inquiries that include facility type, timeline, and entry-point count typically come back inside 6 hours with preliminary specs and pricing ranges.
Both. Every quote is reviewed by a project engineer before it's sent. You won't get a sales-only contact handing you a brochure; you'll get a person who can answer integration, throughput, and structural-prep questions on the first call.
Yes. (347) 681-1761 reaches our Brooklyn office Mon–Thu 8a–5p and Fri 8a–3p ET. Outside those hours, leave a message; calls received overnight are returned before 10am next business day.
Prefer to start with specs?
Browse the full product catalog or download a spec sheet to share with your team.
Or call us: (347) 681-1761