Shipping & Returns

Standard configurations ship from our Brooklyn facility in 3-8 weeks depending on product line, with tripods on the faster end and glass rotating drums on the slower end. Custom finishes typically add 2-3 weeks. Repeat orders of an existing configuration usually ship in under three weeks. You receive a firm lead time with your quote.

Accessories and spares ship via parcel carrier within the continental US, typically within a few business days. Turnstiles, gates, and barriers ship by freight; freight is quoted per project based on configuration, quantity, and destination. We coordinate delivery appointments for dock or liftgate as needed.

Most entrance-control hardware is built and finished to your specification, so it is non-returnable once production begins. We confirm every configuration in writing before we start. Reservation deposits are credited toward your final invoice and are refundable before production begins.

• Unopened, stocked accessories may be returned within 30 days of delivery with a Return Merchandise Authorization (RMA).
• Programmed-to-order credentials and custom items are non-returnable.
• Return shipping is the buyer's responsibility unless the item arrived defective or incorrect.
• Refunds are issued to the original payment method within 10 business days after we receive and inspect the return.

Inspect deliveries on arrival. If anything arrives damaged or incorrect, contact us within 5 business days with photos and your order number and we will make it right, including replacement or a return authorization (RMA). Covered hardware failures are handled under our warranty.

This Shipping & Returns policy is part of, and governed by, our Terms of Service.